Terms of service.

Effective January 15, 2026. Your pet's safety and comfort are our top priorities. By booking an appointment, you acknowledge and agree to the following terms.

👤 Owner responsibility

By leaving your pet in our care, you understand that grooming may involve certain risks due to behavior, health conditions (known or unknown), age, stress, or skin sensitivities. You assume responsibility for your pet while they are being groomed.

Paws At Main is not responsible for injury, illness, or complications resulting from a pet's behavior, medical condition, matting, age-related issues, or stress — except in cases of proven negligence.

🏥 Medical & skin conditions

We are not financially responsible for veterinary bills resulting from:

Pre-existing or underlying medical conditions
Stress-related reactions
Skin irritation, rashes, or sensitivities
Cuts to moles, skin tags, or abnormalities

If irritation is suspected from grooming products, we will offer one complimentary hypoallergenic bath. Additional medical care is the responsibility of the owner.

🪮 Matting & de-matting policy

Matting may require additional time beyond a standard grooming service. Matting fees are assessed as a percentage of the grooming service and typically range from approximately 15% to 50%, based on time required, coat condition, and the pet's comfort and safety:

Light matting — up to ~10 additional minutes
Moderate matting — up to ~25 additional minutes
Severe matting — 30 minutes or more

⚠️ In cases of severe matting, de-matting may not be humane or safe. A clip-down may be required, or the groom may be modified or discontinued. Matting fees may still apply even if the service cannot be completed.

✂️ Sanitary trims

Sanitary trims are included in every groom. Mild irritation or sensitivity may occur. Owners are responsible for monitoring excessive licking or scratching afterward.

🐾 Behavior & handling

Some pets require additional time, assistance, or handling due to stress, anxiety, or behavioral challenges. Handling fees are assessed as a percentage of the grooming service and typically range from approximately 15% to 50%, based on time required, level of assistance, and safety considerations.

⚠️ For safety, Paws At Main reserves the right to modify or discontinue a grooming service if a pet becomes unsafe to handle. Handling fees may still apply even if the service cannot be completed.

⏱️ Grooming time & completion

Grooming times vary by pet and are influenced by size, coat condition, behavior, and services requested. For safety and quality reasons, we do not guarantee completion times — all estimates are approximations. We do not rush grooming, as doing so may compromise your pet's safety or well-being. Please allow flexibility and wait for notification that grooming is complete before arriving.

📱 Pickup policy

Pets must be picked up within 35 minutes of completion. A text notification will be sent when your pet is ready. Daycare fees apply after the 35-minute window.

🦟 Fleas, ticks & hygiene

Pets with fleas or ticks will be treated and charged accordingly. Excessive or uncontrollable bowel movements may require re-bathing and additional fees.

✅ Corrections & refunds

If you are unhappy with a haircut, notify us within 24 hours to schedule a correction. If a correction cannot be completed, only the haircut portion may be refunded.

📅 Deposits, cancellations & no-shows

A booking deposit is required to secure your appointment and is applied toward the cost of service.

No fee24+ hours notice — deposit applied to rescheduled appointment

50%Less than 24 hours — half of scheduled service charged

100%Same day / no-show — full scheduled service charged

Deposits are applied toward cancellation fees when applicable; any remaining balance may be charged to the card on file. Appointments must be canceled through the scheduling link provided.

⚠️ Calls or messages outside business hours do not constitute notice. By booking, you authorize Paws At Main to charge the card on file for applicable cancellation or no-show fees.

📋 Final notes

All dogs are kenneled for their safety
Paws At Main reserves the right to refuse service when necessary

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

Questions about our policies?

We're happy to walk through anything before you book.