Paws At Main

FAQ & Fees Explained.

We believe in transparent, fair pricing and always prioritize your pet's comfort and safety. Here's everything you need to know.

All fees are explained at check-in before grooming begins  ·  No surprises

Grooming fees are based on more than size alone and may vary depending on coat condition, coat length, density, time required, and the type of haircut requested.

Some pets require additional time, specialized care, or advanced styling beyond a standard groom. When this occurs, extended grooming or matting fees may apply. These fees reflect the extra labor, skill, and care involved — not a penalty.

All pets are assessed at check-in, and any applicable fees are communicated before grooming begins. Our goal is to provide high-quality, humane grooming while maintaining a safe and calm experience for every pet.

Matting Fees Explained.

Matting and extended grooming fees are based on the additional time required due to coat condition, length, density, and haircut complexity. Our priority is always your pet's comfort and safety.

🟢 Tier 1

Light Maintenance

+15%
  • Light tangles or extra brushing
  • Extra-long coats needing additional finishing
  • ~15 minutes of added grooming time
🟡 Tier 2

Extended Grooming

+25%
  • Moderate tangles and/or dense coats
  • Specialty or "fancy" haircuts
  • ~25 minutes of added grooming time
🔴 Tier 3

High Time & Labor

+35%
  • Heavy tangling or challenging coat conditions
  • Significant coat management
  • ~35 minutes of added grooming time
Tier 3 does not automatically mean a full shave-down. Grooming methods are chosen based on what is safe, humane, and appropriate for your pet.
✓ Tier is determined at check-in after assessing your pet's grooming needs.

Behavior Fees Explained.

Behavior fees are based on the additional time, handling, and care required to safely groom pets who experience anxiety, fear, or difficulty tolerating certain parts of the grooming process. These fees are not a punishment and do not reflect a "bad" pet.

🟢 Tier 1

Mild Behavior Support

+15%
  • Mild anxiety or sensitivity
  • Requires extra reassurance or slower pacing
  • ~15 minutes of additional handling time
🟡 Tier 2

Moderate Behavior Support

+25%
  • Noticeable anxiety or resistance
  • Requires frequent breaks or modified techniques
  • ~25 minutes of additional handling time
🔴 Tier 3

High Behavior Support

+35%
  • High anxiety or fear-based reactions
  • Requires advanced handling or partial services
  • ~35 minutes of additional handling time
Tier 3 does not automatically mean services will be refused. Grooming will be adjusted as needed to ensure your pet's safety and well-being.
✓ Behavior tier is determined at check-in or during the groom based on your pet's comfort and tolerance.

Why Tiered Pricing?

Grooming prices are based on the time required — not just breed or size.

⏱️

It's About Time

A dog's size, weight, coat type, coat condition, behavior, and haircut style all affect how long a groom takes. Base prices cover a standard appointment — tiered fees apply when additional time is needed.

🐾

Every Pet Is Different

Even with the same dog, grooming time can vary. Coat condition, behavior, and how your dog is feeling that day all affect how long a groom takes. We never rush if extra time is needed for comfort and safety.

💸

Why Was My Groom More Today?

It may have been longer since your last appointment, affecting coat condition and grooming time. Additional services, add-ons, or de-shedding treatments may also contribute. Pricing reflects the time, skill, and services provided.

🪮

De-Shedding

Our base price covers a standard groom for a well-maintained coat. De-shedding is a specialized service that varies by coat type, density, and compaction. Heavily compacted undercoats require additional brushing, products, and time.

General Questions.

🐶Can I book multiple dogs?
Yes — but each pet needs their own separate appointment. Each dog requires individual time, handling, and care regardless of whether they are groomed during the same visit. Pricing is based on the time and services needed for each pet.
🕐If I book 2 dogs at different times, when do I come in?
If you book a 9am and a 10am, you may bring both dogs at 9am. You cannot bring both dogs at 10am. You are also welcome to bring them at their separate scheduled times if you prefer.
💰Do you offer multiple dog discounts?
We do not offer multiple dog discounts. Each dog requires individual time, handling, and care regardless of whether they are groomed during the same visit. Pricing is based on the time and services needed for each pet to ensure safe, high-quality grooming for every dog.
📏What size is my dog?
Here are some common examples to help guide you:

Small — Yorkies, Toy breeds
SM — Maltipoos, Schnauzers
Medium — Cocker Spaniels
ML — Aussies, some Doodles
Large — German Shepherds, most Doodles, Golden Retrievers
LXL — Larger versions of Large breeds
XL — Any dog over 80 lbs
XXL — Giant breeds, 95+ lbs
⚡Why wasn't my dog done as fast as last time?
Even with the same dog, grooming time can vary. Coat condition, behavior, and how your dog is feeling that day all affect how long a groom takes. We never rush grooming if extra time is needed for comfort and safety. Our goal is always a calm, high-quality experience for your pet.

Full Policies & Terms of Service

For complete details on all fees, policies, and terms — including cancellation and no-show policies.

Read Terms of Service →